Returns and Cancellations:
We want your skin to thank us every time you use our products. We put our heart and soul into making them. Creating a great experience for you remains on top of our priority list which is why we’d love to help you in case you have trouble with any of our products. In case you have any issues with the purchase.
Yes, you heard it right. We offer FREE Shipping on all orders above AED 250.
In case of a missing product/wrong delivery, send us an email at firstname.lastname@example.org or call / WhatsApp us on +971 56 911 2591 within 3 days of delivery with your order details and photos of the products received. Your query will be addressed within 48 hours.
Order Not Received
If your order is stuck in transit or you have not received it, drop us an email at email@example.com or call us at +971 56 911 2591 within 3 days (72 hours) of the date of delivery. We will make sure to resolve it at the earliest.
If you wish to cancel your order, you can call/Whatsapp us on our customer care number +971 56 911 2591 within 3 hours of placing the order (Timings: 9:30 am – 6:30 pm).
Once dispatched, the order cannot be canceled. You can simply refuse to accept the order at the time of delivery since it cannot be returned once delivered.